Policies

I know things happen and life throws obstacles at us that we can't anticipate. I am very understanding of this. However, my time is a valuable element in my career and to all of my clients. Being mindful of my time and schedule, I have implemented a few policies to keep things in order. Please visit the policies tab drop-down that correlates to your services.

Suite Policies

Late & No-Show Policy

Time is a crucial element in hairstyling, so it is essential that you arrive on time.  I can allow 15 minutes, but if you arrive more than 15 minutes late to your appointment, I will have to adjust the scheduled services for that day or reschedule.  While 15 minutes may not seem long, it significantly impacts my ability to provide the best possible service. In addition, if you do not show up for your appointment, I cannot fill that spot. Therefore, a 20% deposit will be required for further appointments.

Cancellations & Rescheduling

If you cannot make your scheduled appointment, please notify me 24 hours in advance or as soon as you know. I'd be happy to re-book it for you. Failing to confirm your appointment in the 24 hour window, your appointment will be cancelled immediately. This entails a 20% fee of your total. An invoice will be sent where you will have 7 days to pay. Until fee is paid, you will not be able to book any further appointments. Same day cancellations will require a 50% fee of the total appointment.

Refunds & Re-dos

I want you to be happy and love your hair. While I cannot offer a refund, if you are unhappy with any aspect of the services you received, please allow me to provide a complimentary correction of the service. This correction must be completed within seven days of the original appointment. 

New Clients Receiving Color Deposit

If you are a new client booking color or a previous client changing color, a 20% deposit is required to ensure I have the color needed when you arrive. The deposit will go toward your total payment. An invoice will be sent where you will have a 24 hour window to pay. If failed to pay, appointment will be cancelled immediately. Deposits are non-refundable if you cancel within 48 hours of your appointment or do not show up, since color is pre bought. Please be mindful of this when scheduling.